Restaurant Ops Leader - Guest Experience & Team Coaching

Kaskaid Hospitality; Rochester (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

Kaskaid Hospitality in Rochester, MN seeks an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and drive sales while maintaining service standards across all shifts.

You will supervise staff, manage recruitment, training, scheduling, and financial controls, coordinate with chefs, and uphold safety, quality, and hospitality excellence in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3 years of supervisory experience, including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of cash registers, cash handling procedures, and reconciliation of multiple cash banks and reports.
• Strong customer service experience and knowledge of customer service techniques.
• Ability to supervise and motivate others and act as a role model.
• Effective communication, problem solving, planning, organizational, and creative skills.
• Ability to manage time and prioritize tasks for efficient service.
• Ability to delegate tasks and work independently or in a team.
• Good judgment and decision-making skills.
• Ability to multitask with interruptions.
• Adherence to high standards of integrity and ethical behavior.
• Proficient in Microsoft Office: Word, Excel, PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat, and Hotschedules is a plus.
• ServSafe or Department of Health certification is a plus.

Responsibilities

• Provide positive interaction with guests and maintain relationships.
• Manage human resources: recruitment, selection, orientation, training, scheduling and performance management.
• Implement two-way communication systems including pre-meal, weekly, and monthly meetings.
• Maintain positive relationships with clients and service teams.
• Ensure timely meal service, food quality, safety, and cleanliness; supervise service hours.
• Respond to guest complaints in person or via email.
• Schedule staff and approve shift pickups in Hotschedules.
• Train staff to execute duties effectively.
• Brief front of house supervisors before service to ensure clear communication.
• Maintain knowledge of menu, ingredients, appearance, texture, garnish, and presentation.
• Participate in employee meetings, reviews, and development.
• Assist with events on and off property.

Skills

Supervisory experience

POS systems

Cash handling

Customer service

Communication

Planning/organization

Multitasking

Integrity/ethics

MS Office

Aloha/Compeat/Tripleseat/Hotschedules

Education

High school diploma or GED

Tools

Aloha

Compeat

Tripleseat

Hotschedules

Microsoft Office

Job description

Kaskaid Hospitality in Rochester, MN seeks an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and drive sales while maintaining service standards across all shifts.

You will supervise staff, manage recruitment, training, scheduling, and financial controls, coordinate with chefs, and uphold safety, quality, and hospitality excellence in a fast-paced environment.