Restaurant Operations Leader: Guest Experience & Team Growth

Wendy; New Haven Township (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Wendy's is seeking a Manager responsible for delivering operational performance to ensure guest satisfaction. You will recruit, train, and lead the restaurant team, set goals, and maintain open communication with leadership.

The role emphasizes health and safety compliance, guest service excellence, and collaboration with the Restaurant Owner to uphold Wendy's standards. Strong leadership and a focus on staff development are essential.

Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience
• Strong leadership and communication skills
• Ability to recruit, train and develop team members

Responsibilities

• Accountable for recruitment and performance management of team members
• Sets goals and monitors progress to achieve targets
• Maintains high guest experience standards and handles guest complaints professionally
• Ensures compliance with health and safety policies and procedures
• Prepares reports and performance analyses
• Maintains relationships with the local community and CSR activities
• Oversees security procedures and reduces team member theft
• Provides leadership on waste management procedures

Education

Three to five years related experience and/or training; or equivalent combination of education and experience

Job description

Wendy's is seeking a Manager responsible for delivering operational performance to ensure guest satisfaction. You will recruit, train, and lead the restaurant team, set goals, and maintain open communication with leadership.

The role emphasizes health and safety compliance, guest service excellence, and collaboration with the Restaurant Owner to uphold Wendy's standards. Strong leadership and a focus on staff development are essential.