Restaurant Operations Leader: Guest Experience & Growth

Wendy; Chesterfield Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Wendy’s Manager position in the United States is responsible for the execution and delivery of all operational performance objectives, leading a team to achieve guest satisfaction in a fast-paced environment. The role emphasizes staff recruitment and training, safety compliance, and maintaining high guest experience standards while aligning with company policies and community responsibilities.

A strong leader with clear communication is required to manage multiple shifts and collaborate with the

Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Accountable for recruiting new team members, performance management including training and developing new and existing team members, and motivating and encouraging team to achieve targets
• Builds the restaurants’ “bench strength" by identifying and developing high potential employees for progression to the next level
• Sets goals and objectives for his/her team
• Ensures ‘open door’ policy for all team members
• Has excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other means
• Provides open communication with General Manager and Restaurant Owner
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Education

Experience and training

Job description

Wendy’s Manager position in the United States is responsible for the execution and delivery of all operational performance objectives, leading a team to achieve guest satisfaction in a fast-paced environment. The role emphasizes staff recruitment and training, safety compliance, and maintaining high guest experience standards while aligning with company policies and community responsibilities.

A strong leader with clear communication is required to manage multiple shifts and collaborate with the