Restaurant Operations Leader: Guest Experience & Team Growth

shakeshack; Calverton (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay & performance bonuses

Meal discounts

Medical, Dental, Vision Insurance

401k with company match

Paid Time Off

Paid Parental Leave

Pre-Tax Commuter & Parking Benefits

Flexible Spending & Dependent Care

Job summary

Shake Shack is hiring a Restaurant Manager in the New York area. Lead daily operations to deliver superior service, train staff, and drive hospitality excellence. Play a key role in brand promotion and ensure strict adherence to sanitation and safety standards.

You will oversee high-volume restaurant activities, manage personnel, and contribute to community outreach, with opportunities for growth in a fun, inclusive ShackFam culture.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Team management

Customer service

Sanitation & safety

Financial awareness

Job description

Shake Shack is hiring a Restaurant Manager in the New York area. Lead daily operations to deliver superior service, train staff, and drive hospitality excellence. Play a key role in brand promotion and ensure strict adherence to sanitation and safety standards.

You will oversee high-volume restaurant activities, manage personnel, and contribute to community outreach, with opportunities for growth in a fun, inclusive ShackFam culture.