Restaurant Operations Leader: Guest Experience & Profitability

Socket.dev; Madison (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Socket.dev is seeking a General Manager to lead our Madison, WI restaurant operations, driving guest satisfaction and profitability. You will supervise Assistant Managers and frontline staff, enforce brand standards, and implement promotional activities to grow sales while controlling costs.

The role requires exceptional leadership, strong communication, and the ability to balance service quality with financial targets in a fast-paced environment.

Qualifications

• Professional oral and written communication skills.
• Organization and time management skills.
• Works well under pressure.
• Can effectively solve problems.
• Able to take and give direction.
• Can be flexible as needs dictate.
• Works well with other people in a team environment.
• Service driven.
• Excellent attendance and willingness to be flexible based on business needs.
• Must have the ability to work all shifts when the restaurant is open.

Responsibilities

• Directs operations to ensure positive guest experience and profitability.
• Motivates and develops team members through training and supervision.
• Responds to guest concerns professionally and promptly.
• Manages advertising and promotional campaigns.
• Monitors budget and financial results; ensures expenditures stay within budget.
• Optimizes labor through proactive scheduling and responding to trends.
• Maintains inventory and assets; prevents waste and theft.
• Ensures compliance with cash controls and sanitation standards.
• Oversees maintenance and repairs; keeps restaurant clean and organized.

Skills

Communication skills

Organization

Team player

Problem solving

Flexibility

Shift flexibility

Attendance

Customer service

Work under pressure

Job description

Socket.dev is seeking a General Manager to lead our Madison, WI restaurant operations, driving guest satisfaction and profitability. You will supervise Assistant Managers and frontline staff, enforce brand standards, and implement promotional activities to grow sales while controlling costs.

The role requires exceptional leadership, strong communication, and the ability to balance service quality with financial targets in a fast-paced environment.