Restaurant Operations Leader: Guest Experience & Profitability

Old Gilman Grill LLC; Chattanooga (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Old Gilman Grill LLC in Chattanooga, TN is seeking a Restaurant General Manager to oversee daily operations, ensuring top guest experiences and high food and service standards. You will lead and develop staff while ensuring compliance with health regulations and company policies.

You will manage budgets, monitor costs, and analyze financial performance to maximize profitability, while maintaining inventory, vendor relationships, and safety protocols in a fast-paced environment.

Qualifications

• 3–5 years of restaurant management experience, including supervisory responsibilities.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Financial management and budgeting experience.
• Knowledge of food safety regulations and restaurant operations.
• Proficiency with POS systems and restaurant management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee all daily restaurant operations.
• Ensure exceptional customer service and guest satisfaction.
• Monitor food quality, presentation, cleanliness, and service standards.
• Maintain compliance with health, safety, and sanitation regulations.
• Resolve customer concerns and complaints professionally and promptly.
• Recruit, hire, train, schedule, and supervise restaurant employees.
• Coach and develop team members to improve performance.
• Conduct employee evaluations and provide ongoing feedback.
• Develop and manage restaurant budgets and monitor costs.
• Analyze financial reports and implement strategies to improve performance.
• Control inventory and minimize waste and theft.

Skills

Leadership

Customer service

Financial analysis

Budgeting

Problem-solving

Decision making

Time management

Organizational skills

Communication

Tools

POS systems

Restaurant management software

Job description

Old Gilman Grill LLC in Chattanooga, TN is seeking a Restaurant General Manager to oversee daily operations, ensuring top guest experiences and high food and service standards. You will lead and develop staff while ensuring compliance with health regulations and company policies.

You will manage budgets, monitor costs, and analyze financial performance to maximize profitability, while maintaining inventory, vendor relationships, and safety protocols in a fast-paced environment.