Restaurant Operations Leader: Guest Experience & Growth

Efficientapply; Walla Walla (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Denny's in Washington is seeking an experienced General Manager to oversee unit operations, drive sales and profits, and uphold the brand promise. You will lead the team, ensure safety and compliance, and foster an employee-friendly environment.

You will train, coach, and develop managers, monitor guest satisfaction, and implement Service Profit Chain principles to deliver consistent quality and operational excellence.

Qualifications

• Internal Promote: 1+ year as Associate Manager or 2 years First Assistant Manager.
• External Recruit: 3 years managing a service concept with full P&L responsibility.

Responsibilities

• Lead daily restaurant operations to meet service and sales goals.
• Train and develop staff; manage scheduling and staffing levels.
• Ensure compliance with policies, procedures, and health regulations.
• Monitor guest satisfaction and address concerns promptly.
• Analyze financial performance and implement improvements.

Skills

Leadership

Staff development

Training

Guest service

Budgeting

Education

High school diploma or GED

Associate's or Bachelor's preferred

Job description

Denny's in Washington is seeking an experienced General Manager to oversee unit operations, drive sales and profits, and uphold the brand promise. You will lead the team, ensure safety and compliance, and foster an employee-friendly environment.

You will train, coach, and develop managers, monitor guest satisfaction, and implement Service Profit Chain principles to deliver consistent quality and operational excellence.