Restaurant Operations Leader: Guest Experience & Growth

Dairy Queen; Marion (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Dairy Queen in Marion, Illinois is seeking an experienced restaurant leader to oversee daily operations, drive guest satisfaction, and maintain high standards of quality and service. In this role you will train and coach shift leads and crew, manage inventory and payroll-related tasks, and collaborate with the GM to optimize profitability.

The position requires hands-on leadership in a fast-paced environment, adherence to safety practices, and a commitment to delivering the Dairy Queen Fan

Qualifications

• Experience leading high-volume restaurant operations.
• Strong knowledge of food safety and labor management.
• Must be ServSafe certified.

Responsibilities

• Oversee restaurant operations during shifts and meet quality, service, and atmosphere standards.
• Control inventory, ordering, and cash procedures.
• Train shift leads and crew on PRIDE systems, recipes, and safety.
• Contribute to local store marketing and fan engagement.
• Develop schedules and manage staffing levels.

Skills

Customer focus

Trainer and coach

Leadership

Time management

POS knowledge

Team motivation

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

Job description

Dairy Queen in Marion, Illinois is seeking an experienced restaurant leader to oversee daily operations, drive guest satisfaction, and maintain high standards of quality and service. In this role you will train and coach shift leads and crew, manage inventory and payroll-related tasks, and collaborate with the GM to optimize profitability.

The position requires hands-on leadership in a fast-paced environment, adherence to safety practices, and a commitment to delivering the Dairy Queen Fan