Restaurant Operations Leader—Guest Experience

Shake Shack; Troy (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly Pay

Meal Discounts

Corporate Discounts

Health Insurance

Life & Disability Insurance

401k Match

Paid Time Off

Parental Leave

Employee Assistance Program

Pre-Tax Benefits

Flexible Spending Accounts

Development Opportunities

Job summary

Shake Shack in Troy, MI is seeking an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold our hospitality standards.

You will train and coach team members, manage performance, and drive brand awareness in the local community while maintaining food safety and financial controls.

This role offers growth opportunities within a fun, inclusive ShackFam culture and a fast-paced environment.

Qualifications

• 2-3 years of restaurant management experience in a high-volume setting.
• Knowledge of operations including personnel, food planning, sanitation and health codes.
• Ability to lead, coach, and drive excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

High-volume operations

Staff coaching

Food safety knowledge

Financial acumen

Job description

Shake Shack in Troy, MI is seeking an experienced Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold our hospitality standards.

You will train and coach team members, manage performance, and drive brand awareness in the local community while maintaining food safety and financial controls.

This role offers growth opportunities within a fun, inclusive ShackFam culture and a fast-paced environment.