Restaurant & Operations Leader — Elevate Guest Experience

daveandbusters; Gaithersburg (MD); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

401K matching

FREE food

FREE gameplay

Growth opportunities

Job summary

Dave & Buster's Inc./Main Event Entertainment in Gaithersburg, MD seeks a Restaurant & Operations Manager to lead strategic initiatives and ensure guest excellence across the venue. You will drive team performance, uphold brand standards, and optimize operations in a fast-paced entertainment restaurant.

The role requires managing scheduling, costs, and guest experiences while fostering a positive, high-energy culture aligned with company values.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest's expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Hospitality experience

COGS & labor

Team leadership

Guest experience

Weekend/nights/holidays

Fast-paced environment

Job description

Dave & Buster's Inc./Main Event Entertainment in Gaithersburg, MD seeks a Restaurant & Operations Manager to lead strategic initiatives and ensure guest excellence across the venue. You will drive team performance, uphold brand standards, and optimize operations in a fast-paced entertainment restaurant.

The role requires managing scheduling, costs, and guest experiences while fostering a positive, high-energy culture aligned with company values.