Restaurant Operations Leader

Hawkers, LLC; Charlotte, Northern (NC, KY); Hybrid; USD 58,000 - 72,000; Full time

Job summary

Hawkers Asian Street Food in Charlotte, NC is seeking a Service Manager to lead front-line operations, partner with the General Manager, and ensure a superior guest experience while driving profitability. The role encompasses financial stewardship, team development, and strong leadership across shifts.

You will mentor and train staff, oversee scheduling and payroll, and maintain brand standards in a fast-paced restaurant environment.

Qualifications

• Minimum 3–5 years of experience in a service-oriented hospitality environment.
• Working knowledge of accounting and financial management principles, including budgeting and revenue forecasting.
• Strong oral, written, and presentation communication skills.
• Ability to thrive under pressure in a fast-paced setting.
• Must be at least 18 years old.
• Experience leading teams and managing shifts.

Responsibilities

• Partner with the General Manager to meet or exceed monthly and annual sales, revenue, and profitability goals.
• Uphold the financial integrity of P&L statements by following established systems for tracking expenses and revenues.
• Ensure all revenues are properly accounted for and deposited into the appropriate company accounts.
• Safeguard the integrity and functionality of all company assets — including funds, systems, and equipment — maintaining the highest standards of cleanliness and usability.
• Assist in completing weekly schedules, payroll, mid-period, and end-of-period (EOP) administrative tasks accurately and on time.
• Lead shifts effectively, including end-of-day (EOD) procedures and banking, and train other leaders to do the same.
• Train, develop, and motivate team members and shift leaders to consistently meet or exceed company standards.
• Follow and enforce the training guide program; ensure team members achieve passing scores before being placed in position.
• Partner with the General Manager to counsel, coach, and formally evaluate team members in a timely manner.
• Actively participate in the recruiting, hiring, and onboarding process for new team members.
• Address disciplinary matters quickly, thoughtfully, and in accordance with company policy.
• Foster a positive, inclusive work environment that promotes high morale and team cohesion.
• Proactively engage with guests in the dining room to ensure a consistently excellent experience.
• Respond to guest reviews in a timely and professional manner, upholding the brand's reputation.
• Communicate effectively with team members and guests, providing positive reinforcement and promoting a welcoming restaurant atmosphere.
• Handle guest accidents, injuries, and complaints in coordination with direct reports and the corporate office.
• Communicate restaurant objectives clearly and effectively in team meetings and as needed.
• Maintain a safe, harassment-free work environment in compliance with OSHA and all applicable federal, state, and local regulations.
• Successfully complete the Hawkers Leader-In-Training (LIT) program and maintain current safe food handler certifications.

Skills

Financial management

Team leadership

Guest service excellence

Communication skills

Budgeting & forecasting

Operations management

Job description

Hawkers Asian Street Food in Charlotte, NC is seeking a Service Manager to lead front-line operations, partner with the General Manager, and ensure a superior guest experience while driving profitability. The role encompasses financial stewardship, team development, and strong leadership across shifts.

You will mentor and train staff, oversee scheduling and payroll, and maintain brand standards in a fast-paced restaurant environment.