People & Operations Lead - Fast-Food Team Builder

Wendy; Utica (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Wendy's is seeking a strong leader to manage daily operations and staff, focusing on staffing, training and scheduling to build a top-tier 5-star team. You will guide Shift Leaders and Crew Members, model Wendy's values, and help create a welcoming, high-performance work environment.

The role emphasizes coaching, food safety, and customer-focused service in a fast-paced setting while partnering with the General Manager to meet store goals.

Qualifications

• Leadership experience in fast-paced environments.
• Ability to recruit, onboard and manage staff effectively.
• Experience scheduling and optimizing labor costs.
• Coaching and development of team members to align with brand standards.

Responsibilities

• Lead staffing, training and scheduling to build a high-performing team.
• Coach and develop crew; support GM to create a fun, respectful work environment.
• Ensure food safety procedures and standards are followed across shifts.
• Assist in driving store sales and operational excellence.
• Represent Wendy's positively to new hires and customers at all times.

Skills

Leadership

Staffing

Scheduling

Coaching

Customer service

Food safety

Communication

Flexibility

Education

High school diploma or GED

Job description

Wendy's is seeking a strong leader to manage daily operations and staff, focusing on staffing, training and scheduling to build a top-tier 5-star team. You will guide Shift Leaders and Crew Members, model Wendy's values, and help create a welcoming, high-performance work environment.

The role emphasizes coaching, food safety, and customer-focused service in a fast-paced setting while partnering with the General Manager to meet store goals.