Restaurant Operations Lead | Shift & Team Coach

America's Pizza Company, LLC; Dearborn (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

America's Pizza Company, LLC is seeking an Assistant General Manager (AGM) to help manage daily restaurant operations during shifts and in the absence of the RGM. The AGM supports sales and profit planning, trains Team Members, and prepares for advancement to RGM.

The role emphasizes leadership, staff development, operations, compliance with safety and health codes, and collaboration with the RGM on staffing, marketing and new product rollouts.

Qualifications

• Completion of high school education, partial high school education with specialized training or equivalent experience.
• One to two years work experience in food service or related industry
• CHAMPS Certification and Developing Champions Certification

Responsibilities

• Lead the restaurant team and motivate Shift Leaders and Team Members to achieve operational excellence.
• Direct hands-on operations to train staff and model key skills and behaviors.
• Apply HWWT principles and use recognition programs to reward performance.
• Assist in day-to-day operations by managing labour, inventory, and supplies.
• Supervise staff effectively and coordinate their work for efficiency.
• Analyze sales, labour, inventory and controllables; adjust to meet targets.
• Assist RGM in preparing financial plans and action plans for store issues.
• Ensure safety and health codes and corporate safety policies are followed.
• Maintain facilities and equipment to company standards.
• Recruit and develop team members using approved tools.
• Support staffing plans and training of team members and managers.
• Provide feedback at Team Member and leadership levels.
• Assist with performance management and disciplinary actions.
• Collaborate with RGM on corrective actions or terminations.
• Communicate action plans effectively to the team.
• Assist RGM with local restaurant marketing activities.
• Support new product rollouts with the team.
• Develop and maintain relationships with suppliers, franchisees and corporate contacts.

Skills

Leadership

Communication

Time Management

Customer Service

Problem Solving

Integrity

Planning & Delegation

Coaching & Training

Adaptability

Team Player

Data Analysis

Basic Math

Restaurant Equipment

Education

High School Diploma or Equivalent

CHAMPS Certification

Developing Champions Certification

Partial High School with Specialized Training

Tools

POS Systems

Job description

America's Pizza Company, LLC is seeking an Assistant General Manager (AGM) to help manage daily restaurant operations during shifts and in the absence of the RGM. The AGM supports sales and profit planning, trains Team Members, and prepares for advancement to RGM.

The role emphasizes leadership, staff development, operations, compliance with safety and health codes, and collaboration with the RGM on staffing, marketing and new product rollouts.