Restaurant Operations Lead — Shift & Service

carlislellc; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Wendy's in Cleveland, OH seeks a Restaurant Manager to oversee daily operations, drive customer satisfaction, and manage profitability on the shift. You will own systems such as Crew Schedules and Inventory Management, ensuring food safety and team performance.

The role emphasizes labor optimization, cost controls, service speed, and adherence to safety standards, while leading a motivated crew to deliver consistent, high-quality guest experiences.

Responsibilities

• Managing labor costs by evaluating labor needs against projected sales during the shift.
• Build sales by promoting customer satisfaction.
• Monitors product quality, manages crew performance, and provides feedback.
• Takes service times and determines efficiency.
• Trains crew respond promptly to customer needs.
• Trains crew in customer courtesy.
• Take corrective action with crew to improve service times.
• Trains crew to solicit feedback to determine customer satisfaction.
• Establishes and communicates daily speed of service (S.O.S.) goals.
• Trains crew to maintain restaurant cleanliness during shift.
• Follows restaurant cleaning plan.
• Directs crew to correct cleaning deficiencies.
• Trains crew in new products.
• Trains crew using the Crew Orientation and Training process.
• Trains new crew in initial position skills.
• Follows flowcharts to ensure crew meets prep and production goals.
• Monitors inventory levels to ensure product availability.
• Maintains security of cash, product, and equipment during shifts.
• Follows restaurant priorities established by the General Manager.
• Follows restaurant plan set by the General Manager or District Manager.
• Ensure proper execution of standards and procedures when managing shifts.
• Manages shift to Q.S.C. level of 80% or better.
• Takes appropriate action when problems are anticipated or identified.
• Follows procedures outlined in the operations manual.
• Maintains safe working conditions in restaurant as outlined in company policies and procedures.
• Follows company policy for cash control.
• Reports accidents promptly and accurately.
• Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
• Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
• Follows Preventative Maintenance Program.
• Trains crew to maintain equipment.
• Follows procedures for reporting maintenance problems; tracks progress to completion.
• Use consistent practices in managing performance problems with crew.
• Manages crew in a manner which maximizes retention.
• Executes plan to reduce crew turnover.
• Provides consistent crew communication.
• Provides priorities and task assignments to crew to accomplish restaurant goals.
• Creates/contributes to an atmosphere that fosters teamwork and crew member motivation.

Job description

Wendy's in Cleveland, OH seeks a Restaurant Manager to oversee daily operations, drive customer satisfaction, and manage profitability on the shift. You will own systems such as Crew Schedules and Inventory Management, ensuring food safety and team performance.

The role emphasizes labor optimization, cost controls, service speed, and adherence to safety standards, while leading a motivated crew to deliver consistent, high-quality guest experiences.