Restaurant Operations Lead — Guest Experience & Training

The Cooper; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Sorelle, Charleston's dining destination on Broad Street, seeks an Assistant Manager to train and assist in operations, overseeing planning, organizing, training and leadership to reach sales, cost, guest service and food quality objectives.

You will uphold service standards, manage schedules, cost controls and collaborate with management to ensure health, safety and sanitation while delivering Southern Italian hospitality.

Qualifications

• 2-3 years of culinary & wine experience, preferably in a fine dining environment.
• Bachelor’s Degree and/or Culinary degree preferred.
• Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
• Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint
• Prior experience with accounting software, POS systems, and payroll/HRIS systems.

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Sorelle.
• Ensure that all guests feel welcome and are given responsive, professional and gracious service at all times.
• Understand the philosophies of management for Sorelle. Display consistent attention to detail and follow through of all Sorelle policies.
• Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
• Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of colleagues and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant’s accounting policies and procedures.
• Participate in Daily Summary Operations and Weekly Managers Meeting (WMM) for Sorelle.
• Write the weekly staff schedule. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed, as needed, and that labor cost objectives are met.
• Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met.
• Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening (lighting, music volume, crowd density, etc.)
• Conduct pre-shift meetings keeping staff informed about developments in the restaurant, the industry, and the future.
• Maintain monthly management notes to establish guidelines for service and restaurant operations into the future.
• Conduct staff interviews and make recommendations for observations and hiring according to BHC policies.
• Organize and lead staff training classes and food & wine seminars.
• Supervise Captains in their running of the dining room service.
• Oversee the Host department to ensure that the guest experience at the door meets restaurant standards and that guests are greeted warmly and with hospitality.
• Ensure continuous improvement in quality of service, operational effectiveness and colleague retention and satisfaction.
• Support FOH team in all aspects of dining room service.
• Submit complete and accurate time clock and labor reports to the accounting department for processing. Understand all payroll practices.
• As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages.
• Assist to ensure that all monthly liquor and beer transfers are accurate and up-to-date.
• Prepare month-end accrual sheet for any uncounted invoices and credits.
• Assist accounting department in collection of outstanding balances from hourly colleagues (ie. shortages of resolved bar banks, gratuity refunds, etc)
• Assist, as necessary, with on and off-site special events and photo shoots.
• Update Sorelle and partner website with all current menus, wine lists, special event and private dining information.
• Assist in the preparation of all financial reports for the Weekly Manager Meetings and monthly Profit & Loss reviews.
• Prepare various operational reports; keep records pertaining to purchases, sales, and requisitions. Develop relationships with internal and external customers with effective communication.
• Source, order and re-stock all restaurant office supplies.
• Maintains Crash Kit, Maintenance and Restaurant POS and Reservations System
• Point of contact for repairs and maintenance of restaurant.
• Fully understand and comply with all federal, state, county and municipal regulations which pertain to health, safety and labor requirements of the restaurant, colleagues, and guests.

Skills

Culinary & wine experience

Excellent communication

Microsoft Office (Excel)

Interpersonal skills

Leadership abilities

Education

Bachelor’s Degree and/or Culinary degree

Tools

Excel

PowerPoint

Accounting software

POS systems

Payroll/HRIS

Job description

Sorelle, Charleston's dining destination on Broad Street, seeks an Assistant Manager to train and assist in operations, overseeing planning, organizing, training and leadership to reach sales, cost, guest service and food quality objectives.

You will uphold service standards, manage schedules, cost controls and collaborate with management to ensure health, safety and sanitation while delivering Southern Italian hospitality.