Restaurant Operations Lead - Guest Experience & Team Coach

The Supreme HR Advisory Pte. Ltd.; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Somerset invites a Front-of-House Operations Manager to oversee guest experience and service flow, ensuring SOP compliance and handling complaints.

You will lead FOH staff, prepare duty rosters, monitor attendance, and train team while coordinating with kitchen during peak hours to maintain smooth daily operations and high table turnover. Role requires timely escalation of issues, adherence to regulatory guidelines, and on-site supervision of takeaway and

Qualifications

• Relevant working experience preferred

Responsibilities

• Oversee FOH service flow and guest experience
• Ensure compliance with all service SOPs
• Act as first-level handler for customer complaints
• Supervise staff grooming, conduct, and service standards
• Ensure proper execution of opening and closing procedures
• Prepare FOH duty rosters and manpower allocation
• Monitor attendance, punctuality, and discipline
• Conduct on-the-job training for FOH staff
• Provide probation feedback and performance observations
• Ensure smooth daily restaurant operations
• Coordinate service timing with kitchen operations
• Support service operations personally during peak hours
• Maintain table turnover efficiency
• Supervise takeaway and delivery workflow on-site
• Ensure compliance with SFA / NEA regulations
• Enforce Company policies and code of conduct
• Escalate operational issues promptly

Job description

The Supreme HR Advisory Pte. Ltd. in Somerset invites a Front-of-House Operations Manager to oversee guest experience and service flow, ensuring SOP compliance and handling complaints.

You will lead FOH staff, prepare duty rosters, monitor attendance, and train team while coordinating with kitchen during peak hours to maintain smooth daily operations and high table turnover. Role requires timely escalation of issues, adherence to regulatory guidelines, and on-site supervision of takeaway and