Restaurant Operations Lead: Guest Experience & P&L

Sonic; Fredericktown (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

SONIC Drive-In in Fredericktown, MO is seeking an Assistant General Manager to oversee daily Drive-In operations alongside the General Manager, ensuring quality food, cleanliness, and fast service. This is the top local management role with accountability for performance and guest experience.

Responsibilities include assisting with hiring and training, leading a high-performing team, managing schedules, handling guest concerns, using performance metrics, and promoting a safe, compliant

Qualifications

• Prior management experience in restaurant or retail preferred
• High standards for self and team
• Willingness to work irregular hours, including nights, weekends and holidays
• Strong leadership and communication skills

Responsibilities

• Assist the General Manager with hiring, training, managing, supervising, directing, and developing staff
• Lead by example with a Fair, Firm, Fun leadership approach
• Assist with managing a profit and loss statement to meet targets
• Resolve employee concerns promptly and thoughtfully
• Coach for better performance and celebrate team successes
• Set clear expectations and provide continuous feedback
• Create an upbeat environment during shifts to keep work enjoyable
• Explain the big picture and the rationale behind tasks to staff
• Use metrics to evaluate Drive-In performance and drive improvements
• Maintain Sonic safety and sanitation standards and comply with laws

Skills

Leadership

Communication

Customer service

Operations management

Education

Associate’s degree in Business or related field

Tools

POS systems

Job description

SONIC Drive-In in Fredericktown, MO is seeking an Assistant General Manager to oversee daily Drive-In operations alongside the General Manager, ensuring quality food, cleanliness, and fast service. This is the top local management role with accountability for performance and guest experience.

Responsibilities include assisting with hiring and training, leading a high-performing team, managing schedules, handling guest concerns, using performance metrics, and promoting a safe, compliant