Drive-In GM: Lead Ops & Guest Experience

guernseysonic; Sullivan (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

SONIC Drive-In in Sullivan, MO seeks a General Manager to lead drive-in operations and staff, ensuring top guest experience. You’ll recruit, train, and supervise the team, manage wage costs and inventory, and guide local marketing initiatives.

The role demands strong leadership, regulatory compliance, and consistent performance at peak hours. Expect long hours (min 50 per week) and hands-on operations, with responsibilities spanning opening/closing, vendor oversight, and performance reporting to

Qualifications

• Education: High school diploma or equivalent.
• Preferred: Advanced studies in business, restaurant management, or related fields.
• Experience: At least three years of restaurant management experience (QSR preferred).
• Experience running a restaurant shift without supervision.
• Experience recruiting, interviewing, hiring, and managing employees.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in’s assistant managers and employees.
• Manage drive-in employees’ compensation levels pursuant to company guidelines.
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience.
• Manage opening and/or closing duties.
• Handle and properly escape guest issues/concerns.
• Handle and properly escape employee issues/concerns.
• Manage, plan, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
• Lead regular team meetings to ensure employees are focused on operational standards and guest service.
• Manage and maintain all drive-in recordkeeping.
• Prepare and maintain all necessary operational reports.
• Develop, implement, and manage action plans regarding local marketing and business performance.
• Ensure proper maintenance of drive-in and equipment.
• Supervise and manage vendor performance.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Manage regular cleaning and sanitation duties pursuant to operational standards.
• Regular attendance

Skills

Leadership

Recruiting

Communication skills

Labor and employment laws

Supervising

Customer service

Problem solving

Time management

Conflict resolution

Education

High school diploma or equivalent

Advanced studies in business/restaurant management

Job description

SONIC Drive-In in Sullivan, MO seeks a General Manager to lead drive-in operations and staff, ensuring top guest experience. You’ll recruit, train, and supervise the team, manage wage costs and inventory, and guide local marketing initiatives.

The role demands strong leadership, regulatory compliance, and consistent performance at peak hours. Expect long hours (min 50 per week) and hands-on operations, with responsibilities spanning opening/closing, vendor oversight, and performance reporting to