Restaurant Operations Lead: Guest Experience & Growth

BBQ Holdings, Inc.; Rockford (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

BBQ Holdings, Inc. in Rockford, IL, is seeking a Restaurant Manager to oversee daily operations, ensure quality control, and lead a team of culinary and service staff.

You will monitor food safety and compliance, manage inventory and costs, handle customer concerns, and collaborate with chefs to create appetizing menus while maintaining accurate sales records and reports.

This role requires strong leadership, excellent communication, and the ability to work at least 50 hours per week.

Qualifications

• High school diploma or equivalent is required.
• Previous restaurant management experience preferred.
• Strong supervisory and leadership skills.
• Excellent interpersonal and time-management abilities.
• Familiarity with food handling and safety guidelines.
• Proficient with Microsoft Office or related software.
• Ability to work a minimum of 50 hours per week.

Responsibilities

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Skills

Supervisory leadership

Customer service

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

BBQ Holdings, Inc. in Rockford, IL, is seeking a Restaurant Manager to oversee daily operations, ensure quality control, and lead a team of culinary and service staff.

You will monitor food safety and compliance, manage inventory and costs, handle customer concerns, and collaborate with chefs to create appetizing menus while maintaining accurate sales records and reports.

This role requires strong leadership, excellent communication, and the ability to work at least 50 hours per week.