Restaurant Operations Lead - Guest Experience & Growth

Shake Shack; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Health Insurance

401k Plan with Company Match

Paid Time Off

Parental Leave

Employee Assistance Program on Day 1

Pre‑Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Job summary

Shake Shack in Portland, OR is hiring a Restaurant Manager to lead daily operations and deliver guest-first hospitality. You will train teams, oversee service quality, and drive brand presence through local events and engagement.

You’ll also ensure compliance with sanitation, safety, and food safety standards while managing costs and staffing levels. Join a fast-growing hospitality brand that values people, mentorship, and growth opportunities.

Qualifications

• 2–3 years of restaurant management in high-volume, fast-paced settings.
• Strong leadership, coaching, and team motivation.
• Understanding of food safety, sanitation, and health codes.
• Financial acumen and ability to oversee costs and budgeting.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Staff training

Operations

Tools

POS systems

Job description

Shake Shack in Portland, OR is hiring a Restaurant Manager to lead daily operations and deliver guest-first hospitality. You will train teams, oversee service quality, and drive brand presence through local events and engagement.

You’ll also ensure compliance with sanitation, safety, and food safety standards while managing costs and staffing levels. Join a fast-growing hospitality brand that values people, mentorship, and growth opportunities.