Restaurant Operations Lead: Guest Experience & Growth

Dunkin' | ZSC Enterprises

Norcross (GA)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Job summary

Dunkin' is seeking a Restaurant Manager in Norcross, GA to lead the team, ensure exceptional guest experiences, and maintain operational excellence in our Dunkin' restaurant. You will manage daily operations, training, budgeting, and compliance with brand standards and safety guidelines.

The role requires leadership experience in hospitality or retail, basic computer literacy, and a strong focus on customer service and teamwork.

Qualifications

Leadership experience in retail, restaurant or hospitality preferred or ability to show leadership.
Basic computer skills.
Fluent in spoken and written English or the predominant language in your market.
Basic math and financial management.
College Degree preferred.

Responsibilities

Oversee day-to-day restaurant operations, including opening and closing procedures and cash handling.
Recruit, hire, and train restaurant team members and shift leaders.
Foster a positive, team-oriented work environment with coaching and feedback.
Ensure adherence to brand standards, health and safety regulations, and sanitation guidelines.
Monitor food and labor costs, inventory levels, and waste to maximize profitability.
Lead product roll-outs, training, and marketing initiatives.
Engage with the local community and build partnerships where appropriate.
Address guest feedback and implement action plans to improve service quality.