Restaurant Operations Lead - Guest Experience

EOS; Washington (District of Columbia); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Family Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long term Disability

401k Retirement Plan

Job summary

EOS is seeking a dedicated restaurant operations supervisor to oversee daily restaurant and service teams, ensuring top-tier guest experiences. You will train staff, manage schedules, and uphold health, safety, and service standards across front-of-house operations.

The role requires strong leadership, customer focus, and knowledge of HACCP. Flexibility for evenings, weekends, and holidays is essential to support a fast-paced dining environment with occasional events.

Qualifications

• Proven supervisory experience in food & beverage operations (restaurant/hotel/resort preferred).
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food safety and sanitation regulations (e.g., HACCP).
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency with point-of-sale (POS) systems and basic Microsoft Office applications.

Responsibilities

• Supervise and coordinate daily operations of restaurant and service teams.
• Ensure consistent delivery of exceptional customer service to all guests.
• Train, schedule, and support front-of-house staff including servers, bartenders, and hosts.
• Maintain cleanliness and organization of dining and service areas per health and safety standards.
• Monitor inventory levels and place orders for supplies and ingredients as needed.
• Handle customer complaints and resolve issues promptly and professionally.
• Assist in menu planning, pricing, and food presentation with kitchen staff.
• Enforce policies and procedures related to food handling, hygiene, and sanitation.
• Prepare reports on sales, inventory, staffing, and guest feedback for management review.
• Support in organizing special events, private functions, and catering services.

Skills

Supervisory Exp

Leadership

Customer Service

Food Safety

Training & Coaching

Tools

POS systems

MS Office

Job description

EOS is seeking a dedicated restaurant operations supervisor to oversee daily restaurant and service teams, ensuring top-tier guest experiences. You will train staff, manage schedules, and uphold health, safety, and service standards across front-of-house operations.

The role requires strong leadership, customer focus, and knowledge of HACCP. Flexibility for evenings, weekends, and holidays is essential to support a fast-paced dining environment with occasional events.