Kitchen Operations Lead — Guest Experience

Wet Willie's; Rosemount (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Wet Willie's located in Rosemount, Minnesota is seeking a dedicated individual to oversee kitchen operations, ensuring excellent guest service and maintaining high standards of cleanliness. With at least one year of experience in full-service casual dining, candidates should demonstrate leadership skills and a commitment to staff training and operational excellence. This role includes managing shifts, enforcing safe work behaviors, and meeting P&L goals, all while fostering a warm and welcoming atmosphere.

Qualifications

• Minimum of 1 year of experience in full-service, casual dining.
• Experience with full-service alcohol serving facility desirable.
• Record of maintaining high standards in cleanliness and guest satisfaction.
• Demonstrated leadership skills, including coaching and motivating a team.

Responsibilities

• Oversee kitchen operations and ensure excellent guest service.
• Control day-to-day profit & loss and follow cash control procedures.
• Impact interviewing, hiring, and training employees effectively.
• Manage shifts with decision-making and uphold cleanliness standards.

Skills

Leadership

Guest Service

Problem Solving

Cash Control

Job description

• Oversee every aspect kitchen operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Requirements

• Minimum of 1 years of experience in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team