Restaurant Operations Lead — Guest Experience

Crown Ventures Inc.; East Moline (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Crown Ventures Inc. seeks an Assistant Manager to support the Restaurant General Manager in delivering guest satisfaction by overseeing daily operations of a single restaurant.

The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). You will have full accountability for restaurant operations in the absence of the Restaurant General Manager and

Qualifications

• Leadership skills
• Strong guest service understanding
• Ability to solve routine problems
• Develops knowledge in basic tasks and procedures

Responsibilities

• Motivates and directs team members and Shift Coordinators to exceed guest expectations with fast and friendly service in clean surroundings
• Supervises and trains team members and Shift Coordinators on team stations, BKC products, processes and policies
• Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts
• As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
• Makes decisions or recommendations on the discipline and terminations of team members
• Available to work evenings, weekends and holidays
• Prompt and regular attendance for assigned shifts, meetings and training

Skills

Leadership

Guest service

Problem solving

Team development

Job description

Crown Ventures Inc. seeks an Assistant Manager to support the Restaurant General Manager in delivering guest satisfaction by overseeing daily operations of a single restaurant.

The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). You will have full accountability for restaurant operations in the absence of the Restaurant General Manager and