Restaurant Operations Lead — Guest Experience

Pier House; Baltimore, Northern (MD, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Hotel Indigo Baltimore Downtown is seeking a full-time Restaurant Supervisor to lead daily operations at our bustling hotel restaurant. You will supervise staff, ensure tools and training are in place, and coordinate with back-of-house teams to maintain smooth service for guests.

Starting pay is $25/hr. The role requires strong communication, initiative, and the ability to manage schedules and confidentiality with guests and staff in a dynamic hospitality environment.

Qualifications

• Strong communication skills, both verbal and written.
• High work ethic and self-initiative.
• Ability to effectively supervise restaurant associates.
• May be required to work varying schedules to reflect business needs.
• Maintain staff and guest confidentiality at all times.

Responsibilities

• Supervise staff: train, schedule and meet daily task needs.
• Ensure associates have tools needed to perform their jobs.
• Communicate with back-of-house for smooth operation.
• Report any safety or health concerns.
• Assist guests with questions or needs.
• Assist with any area of the restaurant as needed.

Skills

Communication skills

Work ethic

Supervision

Schedule flexibility

Confidentiality

Job description

Hotel Indigo Baltimore Downtown is seeking a full-time Restaurant Supervisor to lead daily operations at our bustling hotel restaurant. You will supervise staff, ensure tools and training are in place, and coordinate with back-of-house teams to maintain smooth service for guests.

Starting pay is $25/hr. The role requires strong communication, initiative, and the ability to manage schedules and confidentiality with guests and staff in a dynamic hospitality environment.