Restaurant Operations Lead: Grow Sales & Guest Happiness

Culver's; Danville (IL); Vor Ort; USD 46.000 - 70.000; Vollzeit

Zusammenfassung

Culver's Danville is seeking a motivated restaurant management professional to assist the general manager in driving sales, customer satisfaction, and operational excellence.

You will lead and develop front-line managers and crew, schedule shifts, monitor food safety, and ensure consistent quality and guest service. This role requires strong leadership and a proven track record in fast-food operations.

Qualifikationen

• Three years leadership experience or equivalent combination of education and experience.
• Certified from a national food safety program.

Aufgaben

• Assist general manager to increase sales and net profit.
• Meet annual budget while ensuring the mission is attained.
• Prepare and reviews daily summary report.
• Prepare and reviews weekly operations report.
• Prepare the team schedule with JDA Back Office and daily deployment sheets based on forecasts and labor budget.
• Consistently ensure proper portion control for all menu items.
• Ensure training and demonstration of food safety using Culver’s Food Safety Plan.
• Routinely monitors and coaches team on safety best practices related to the Culver’s hazard communication program and workplace safety.
• Recruits, hires and terminates team members.
• Provides ongoing training, development and coaching to efficiently lead team.
• Provides ongoing development of managers.
• Performs quarterly performance appraisals of team members.
• Assists general manager with four team meetings per year to develop team and ensure consistency in system standards of quality and guest service are maintained.
• Ensures consistent uniform and appearance standards of team members.
• Ensures team education concerning current marketing and public relations information.
• Consistently maintains excellence in guest relations including follow up on guest comment cards promptly and effectively.
• Effectively runs shifts to ensure quality product and prompt guest service.
• Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.
• Ensures equipment is effectively maintained and repaired.
• Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
• Performs daily morning, afternoon and evening restaurant tours.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Checks e-mail and extranet twice during each shift and responds as necessary.
• Follows up with Training Coordinator regarding training and implementation of new products and procedures to team members.
• Supervises the accurate completion of food inventory order using projections based on current restaurant sales.
• Ensures accurate completion of the Quality Control/Safe Food Checklist and Product Rotation Reports.
• Review food cost variance report in Radiant to determine appropriate waste dollars and where improvements can be made.
• Reviews daily deployment sheet and adjusts to ensure team efficiency while maintaining labor costs.
• Ensures active and ongoing community relationships.

Kenntnisse

Leadership

Decision making

People development

Jobbeschreibung

Culver's Danville is seeking a motivated restaurant management professional to assist the general manager in driving sales, customer satisfaction, and operational excellence.

You will lead and develop front-line managers and crew, schedule shifts, monitor food safety, and ensure consistent quality and guest service. This role requires strong leadership and a proven track record in fast-food operations.