Restaurant Operations Lead: Customer & Team Growth

Blake's Lotaburger; Rio Rancho (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Blake’s Lotaburger in Rio Rancho, NM is seeking an Assistant Manager to support the General Manager in daily restaurant operations. The role emphasizes customer service, cost control, scheduling, and ensuring food safety and policy adherence.

Ideal candidates have a High School Diploma and restaurant management experience; an associate degree or related coursework is a plus. The position requires 35+ hours weekly, with on-site duties and flexible shifts including evenings and weekends.

Qualifications

• Ideal candidate will have a High School Diploma, one or more years of restaurant management experience, an associate’s degree in related field, or college coursework in business management.
• Ability to work at least 35+ hours per week, including varying evenings, weekends and holidays. Flexibility is critical for management level employees.

Responsibilities

• Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger.
• Demonstrate the highest level of customer service by being polite and friendly to customers, especially when handling complaints.
• Ensure proper preparation of each menu item the proper way, every time.
• Possess exceptional leadership skills to motivate management staff and crew members.
• Ensure compliance with Blake’s Lotaburger Policies & Procedures and health codes.

Skills

Restaurant management

Leadership

Customer service

Staff scheduling

Food safety knowledge

Bilingual English/Spanish

Education

High School Diploma

Associate degree in related field

Tools

Point of Sale (POS)

Inventory tracking software

Job description

Blake’s Lotaburger in Rio Rancho, NM is seeking an Assistant Manager to support the General Manager in daily restaurant operations. The role emphasizes customer service, cost control, scheduling, and ensuring food safety and policy adherence.

Ideal candidates have a High School Diploma and restaurant management experience; an associate degree or related coursework is a plus. The position requires 35+ hours weekly, with on-site duties and flexible shifts including evenings and weekends.