Restaurant Operations Lead — Coaching & Service Excellence

Premier Restaurants Group; Norcross (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Church's Chicken is seeking a restaurant leader to coach and develop Team Members, ensuring an outstanding customer experience on every shift. The role requires supervising service, food preparation, and adherence to policies while maintaining a positive work environment.

Responsibilities include training staff, managing labor costs, and ensuring timely shift execution across opening and closing duties. The position demands 40–50 hours weekly, including weekends, with a focus on safety and

Qualifications

• Must have a valid driver’s license and proof of valid insurance.
• Able to work 40–50 hours per week, including weekends.
• Knowledge of restaurant policies and procedures.
• Understanding labor cost reporting, P&L statements, and operating statements.
• Excellent interpersonal skills and professional conduct.
• Basic computer skills for POS and reporting.
• Ability to train and counsel Team Members.
• Strong conflict-resolution abilities.
• Capable of creating a positive work environment.

Responsibilities

• Monitor and ensure prompt, friendly, courteous customer service.
• Supervise menu execution according to standard procedures.
• Assign and oversee tasks for Team Members on shift.
• Assist Team Members to prepare quality products and maintain cleanliness.
• Model proper procedures for staff to follow.
• Enforce safety and security policies and procedures.
• Open and-close duties as required by Shift Awareness Checklists.
• Ensure correct product procedures for all menu items.
• Receive, handle, and store food products with proper rotation and icing.
• Maintain professional and ethical leadership behaviors.
• Ensure on-time attendance for shifts and coverage.
• Perform other duties as assigned.

Skills

Leadership

Coaching & Development

Customer Service

Labor cost reporting

Interpersonal skills

Basic Computer Skills

Policy Implementation

Conflict Resolution

Team Development

Job description

Church's Chicken is seeking a restaurant leader to coach and develop Team Members, ensuring an outstanding customer experience on every shift. The role requires supervising service, food preparation, and adherence to policies while maintaining a positive work environment.

Responsibilities include training staff, managing labor costs, and ensuring timely shift execution across opening and closing duties. The position demands 40–50 hours weekly, including weekends, with a focus on safety and