Restaurant Operations & Guest Experience Leader

Taco Bell; Shillington (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Taco Bell in Shillington, PA is seeking a Restaurant General Manager to drive customer service excellence, uphold brand standards, and model best practices in food preparation and service.

You will oversee financial performance, staffing, training, scheduling, inventory, and safety compliance to meet company targets and ensure guest satisfaction.

The role requires hands-on leadership, strong communication, and the ability to coach managers and crew toward sustained restaurant success.

Qualifications

• High school diploma or GED required; supervisory experience in food service or retail preferred.
• Proven ability to maintain financial controls and coach hourly employees.
• Strong customer service excellence and guest satisfaction focus.
• Demonstrated leadership with ability to train, develop, and motivate staff.

Responsibilities

• Maintains fast, accurate service and strong guest relations while ensuring product quality.
• Drives a customer-focused culture and trains managers/crew to meet service standards.
• Monitors food safety standards and overall quality control across the restaurant.
• Analyzes sales, labor, and inventory data to meet margin and sales targets.
• Develops and mentors store leadership and staff to sustain restaurant performance.

Skills

Customer service

Financial management

Team leadership

Training & development

HR management

Education

High school diploma or GED

Job description

Taco Bell in Shillington, PA is seeking a Restaurant General Manager to drive customer service excellence, uphold brand standards, and model best practices in food preparation and service.

You will oversee financial performance, staffing, training, scheduling, inventory, and safety compliance to meet company targets and ensure guest satisfaction.

The role requires hands-on leadership, strong communication, and the ability to coach managers and crew toward sustained restaurant success.