Restaurant Operations & Guest Experience Lead

Burtons Grill, LLC; Westborough (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Employee dining program

Career advancement

Job summary

Red Heat American Tavern in Westborough, MA is seeking an Assistant Manager to help lead restaurant operations and support the General Manager. You will supervise daily service, uphold food quality and hospitality standards, and develop a strong, guest-focused team.

Join a chef-inspired concept rooted in New England traditions, with opportunities for growth, ongoing training, and a supportive culture that values teamwork, integrity, and guest satisfaction.

Qualifications

• Associate degree or equivalent experience in restaurant operations.
• Strong leadership and communication skills.
• Ability to manage day-to-day operations and ensure guest satisfaction.

Responsibilities

• Oversee daily operations to ensure smooth, efficient service.
• Lead and support team members across FOH and BOH.
• Maintain a guest-first mindset and ensure top-tier dining experiences.
• Uphold high standards for food quality, cleanliness, and safety.
• Contribute to a positive, team-oriented work culture.
• Drive performance through training and accountability.

Skills

Leadership

Communication

Problem-solving

Education

Associate degree in hospitality/restaurant management

Tools

ServSafe Certification

Allergy Certification

Job description

Red Heat American Tavern in Westborough, MA is seeking an Assistant Manager to help lead restaurant operations and support the General Manager. You will supervise daily service, uphold food quality and hospitality standards, and develop a strong, guest-focused team.

Join a chef-inspired concept rooted in New England traditions, with opportunities for growth, ongoing training, and a supportive culture that values teamwork, integrity, and guest satisfaction.