Guest-First Restaurant Operations Manager

Burtons Grill, LLC; Wilmington (MA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Employee dining program

Advancement opportunities

Job summary

Red Heat American Tavern, located in Massachusetts, is seeking an Assistant Manager to help lead our restaurant operations, support the General Manager in the daily flow of service, and uphold high standards of food quality and hospitality.

You will develop a strong, guest-focused team, supervise both front-of-house and back-of-house staff, and drive performance through training, coaching, and accountability.

Qualifications

• Associate degree in hospitality, restaurant management, or equivalent experience in restaurant operations.
• Strong leadership skills and a solid understanding of day-to-day restaurant operations.
• Availability to work 10-hour shifts, including weekends and holidays.
• ServSafe Certification.
• Allergy Certification.

Responsibilities

• Oversee daily operations to ensure smooth, efficient service
• Lead and support team members across both FOH and BOH
• Maintain a guest-first mindset, ensuring top-tier dining experiences
• Uphold high standards for food quality, cleanliness, and safety
• Contribute to a positive, team-oriented work culture
• Help drive performance through training, coaching, and accountability

Skills

Leadership

Communication

Problem-solving

Education

Associate degree in hospitality/restaurant management or equivalent

ServSafe Certification

Allergy Certification

Job description

Red Heat American Tavern, located in Massachusetts, is seeking an Assistant Manager to help lead our restaurant operations, support the General Manager in the daily flow of service, and uphold high standards of food quality and hospitality.

You will develop a strong, guest-focused team, supervise both front-of-house and back-of-house staff, and drive performance through training, coaching, and accountability.