Restaurant Operations & Guest Experience Lead

DeRomo's/The Center Bar; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

DeRomo's/The Center Bar in New York seeks an experienced Restaurant Manager to oversee daily operations, staff development and guest satisfaction, ensuring service standards and profitability.

Responsibilities include budget adherence, payroll control, menu planning input, shift management, inventory, safety and compliance, and coaching a front-of-house team to deliver exceptional hospitality.

Qualifications

• High School or better.
• Associates or better in Hospitality and Resort Management or related field.
• 3–6 years in F&B management.

Responsibilities

• Oversee daily restaurant operations and guest service standards.
• Develop and coach front-of-house staff for superior hospitality.
• Monitor budgets, payroll, and cost controls to meet financial targets.
• Assist in menu planning, pricing and beverage program development.
• Ensure safety, sanitation and compliance with company policies.

Skills

Team Player

Detail Oriented

Dedicated

Motivations

Education

High School or better

Associates or better in Hospitality and Resort Management or related field

Job description

Restaurant Manager:
The Food & Beverage Restaurant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of team members.

Essential Functions:

• Maintains a Guest focus while performing duties
• Assures operational expenses and costs are in line with budgets
• Monitor and control payroll expenses as outlined in annual budgets
• Is knowledgeable of budgets and adhering to the profits they reflect
• Development and training of front of the house staff
• Delegates tasks for ordering supplies and follows up to assure accuracies
• Performs monthly inventories and updates beverage prices on spread sheet
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Ensure that proper security procedures are in place to protect team members, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Completes accident reports promptly in the event that a guest or team member is injured
• Responsible to assist in menu planning, development and meal specials
• Ensure proper cash management controls are followed by all F&B staff members, as per policy
• Manage shifts which include: daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service
• Provides direction and communication to team members regarding operational information and procedural changes
• Develop team members by providing ongoing feedback
• Maintain an accurate and up-to-date plan of restaurant staffing needs with trained competent individuals
• Have complete knowledge of all policies, standards and procedures of the department
• Be familiar with resort services, amenities, and outlets
• Available for work assignments outside of associate’s customary work schedule. This may include evenings, overnight, weekends and holidays
• Compliance with all resort policies and procedures and described and communicated by management

Travel Required

No .

Qualifications

Behaviors

Required

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Associates or better in Hospitality and Resort Management or related field.

Experience

Required

3-6 years:

3-6 years:

F&B Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.