Restaurant Operations Leader | Guest Experience Champion

Crema Gourmet; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Crema Gourmet in New York seeks an experienced Store Manager to lead the restaurant end-to-end, coaching the team, owning scheduling, maintaining standards, and driving the guest experience. You will manage front and back-of-house operations, ensuring profitability and guest satisfaction.

The ideal candidate has 2+ years of restaurant leadership, is calm, organized, and people-first, and is comfortable owning P&L and KPIs with open availability, including weekends.

Qualifications

• Proven leadership in a restaurant setting.
• Calm, organized, and people-first approach.
• Open availability including weekends.
• Ability to own P&L and KPIs.

Responsibilities

• Lead, hire and coach the team to deliver guest-focused service.
• Own daily restaurant operations, scheduling and standards.
• Drive sales, labor and cost targets to meet business goals.
• Create a welcoming, second-home experience for every guest.

Skills

Restaurant leadership

People-first

P&L ownership

Weekend availability

Job description

Crema Gourmet in New York seeks an experienced Store Manager to lead the restaurant end-to-end, coaching the team, owning scheduling, maintaining standards, and driving the guest experience. You will manage front and back-of-house operations, ensuring profitability and guest satisfaction.

The ideal candidate has 2+ years of restaurant leadership, is calm, organized, and people-first, and is comfortable owning P&L and KPIs with open availability, including weekends.