Restaurant Operations & Guest Experience Lead

Atlas Restaurant Group; Maryland; On-site; USD 45,000 - 75,000; Full time

Job summary

Atlas Restaurant Group in Lutherville-Timonium, MD is seeking a Restaurant Manager to support the General Manager and AGM in overseeing restaurant operations with a focus on guest and staff relations.

Responsibilities include addressing guest concerns, coaching employees, managing openings and closings, and ensuring proper inventory and service standards. A high school diploma or equivalent and 1–2 years of management experience in a similar concept are preferred.

Qualifications

• Requires ability to execute and demonstrate duties of servers, bussers, food runners, bartenders and hosts to teach proper protocol.
• Requires a high school diploma or equivalent, and/or 1-2 years similar concept management experience.
• Knowledge of wines and cocktails is beneficial.

Responsibilities

• Demonstrates and role-models the company’s Core Values and Leadership Principles.
• Handles guest concerns, complaints, and needs according to Company guidelines.
• Addresses guest and staff issues in the moment and ensures proper resolution or escalation.
• Manages employee performance through coaching, recognition, and corrective action.
• Performs the duties of manager on duty by maintaining a presence in the dining room and service.
• Assists in opening and closing duties and ensures smooth daily operations.

Skills

Guest relations

Leadership

Staff coaching

Opening/Closing duties

Education

High school diploma or equivalent

1-2 years concept management experience

Tools

Micros

R365

OpenTable

Avero Logbook

Job description

Atlas Restaurant Group in Lutherville-Timonium, MD is seeking a Restaurant Manager to support the General Manager and AGM in overseeing restaurant operations with a focus on guest and staff relations.

Responsibilities include addressing guest concerns, coaching employees, managing openings and closings, and ensuring proper inventory and service standards. A high school diploma or equivalent and 1–2 years of management experience in a similar concept are preferred.