Restaurant Floor Manager & Guest Experience Leader

Atlas Restaurant Group; Wilmington (DE); On-site; USD 55,000 - 70,000; Full time

Job summary

Atlas Restaurant Group in Wilmington, DE seeks a Floor Manager to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing daily restaurant operations.

The role emphasizes guest relations, staff coaching, closing duties, cash handling, and ensuring dining room readiness. A high school diploma and related experience with Atlas or similar concept are preferred to demonstrate proper protocol. Knowledge of wines and cocktail making is beneficial.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience with Atlas or similar concept in hourly role.
• Knowledge of wines is beneficial.
• Knowledge of cocktail making and spirits is beneficial.

Responsibilities

• Demonstrates and role-models the company’s Core Values and Leadership Principles.
• Handles guest concerns, complaints, and needs according to Company guidelines.
• Addresses guest and staff issues in the moment and sees to proper resolution.
• Maintains a presence in the dining room and service.
• Manages employee performance through coaching, recognition, and corrective action.
• Performs all closing responsibilities.

Skills

Service leadership

Guest relations

Cash handling

Staff coaching

Education

High school diploma or equivalent

Atlas exposure/1 year staff experience

Job description

Atlas Restaurant Group in Wilmington, DE seeks a Floor Manager to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing daily restaurant operations.

The role emphasizes guest relations, staff coaching, closing duties, cash handling, and ensuring dining room readiness. A high school diploma and related experience with Atlas or similar concept are preferred to demonstrate proper protocol. Knowledge of wines and cocktail making is beneficial.