Front Desk Supervisor | Guest Experience & Operations

The Hotel at Auburn University; Auburn (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Hotel at Auburn University is seeking a Front Desk Supervisor to oversee daily front desk operations and guest services. This role requires strong leadership, communication, and a commitment to service standards within a university hotel environment.

Responsibilities include coordinating staff, upselling room revenue, maintaining hotel knowledge, and reporting daily activities. Prior front desk or hospitality experience is preferred for a successful candidate.

Qualifications

• High school diploma is required; bachelor's preferred.
• Minimum 2 years of customer service or hotel experience.
• Knowledge of hotel operations and related opportunities.

Responsibilities

• Coordinate staff to meet requests and expectations.
• Direct supervision of Front Desk Agents and PBX Operators in the absence of the Front Desk Manager.
• Enhance guest service quality by maintaining standards of excellence.
• Maintain knowledge of the hotel, university, and local events.
• Build relationships with guests to enable future bookings.
• Perform duties of Front Desk roles as needed across departments.
• Manage relationships with internal and external customers.
• Identify operational challenges and develop solutions with hotel staff.
• Input and access database information into the computer.
• Assist in other departments during off periods (holidays/summer).
• Ensure service standards are upheld; record incidents in KYC.
• Provide service recovery to guests when possible.
• Coordinate upsell program to increase room revenue.
• Resolve discrepancies on room stat reports with housekeeping.
• Create and distribute daily and weekly reports.
• Perform other duties as assigned.

Skills

Customer relationship management

Organizational skills

Problem-solving

Written and verbal communication

Microsoft Office proficiency

Deadline-oriented

Office coordination

Education

High school diploma or equivalent

Bachelor's degree in hospitality or related field (preferred)

Tools

Microsoft Office Suite

Job description

The Hotel at Auburn University is seeking a Front Desk Supervisor to oversee daily front desk operations and guest services. This role requires strong leadership, communication, and a commitment to service standards within a university hotel environment.

Responsibilities include coordinating staff, upselling room revenue, maintaining hotel knowledge, and reporting daily activities. Prior front desk or hospitality experience is preferred for a successful candidate.