Restaurant Supervisor: Teaching Kitchen & Guest Experience Lead

Rane Culinary Science Center; Auburn (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Ithaka Hospitality Partners in Auburn, AL seeks a Restaurant Supervisor to lead reservations, private dining, and guest services while collaborating with leadership, students, and staff. You will focus on service excellence, training, and smooth dining room operations.

The role emphasizes managing reservations systems, coordinating private events, and ensuring compliance with standards. Nights, weekends, and holidays required; CPR certification preferred.

Qualifications

• 2+ years' experience in restaurant service; supervisory experience preferred.
• Strong background in guest relations, training, and service execution.
• Knowledge of tasting menu concepts, restaurant POS systems, and reservations software.
• Strong organizational, leadership, and problem-solving skills.
• Proficiency in menu pricing, cost tracking, and restaurant financial procedures.
• Flexible schedule, including nights, weekends, and holidays.
• Must be 21+ to serve alcohol; CPR certification required.

Responsibilities

• Reservations & Guest Experience: Manage guest inquiries, reservations, and private dining bookings via website, email, and phone.
• Service & Operations: Lead pre-service meetings with leadership to review special reservations, dietary restrictions, and menu updates.
• Training & Leadership: Assist in training students and staff on service protocols, guest relations, and menu knowledge.
• Private Dining & Events: Coordinate private and group dining logistics, including menus, pricing, wine selections, and room setup.
• Technology & Finance: Manage reservation systems (Tock, Delphi) and financial procedures, ensuring compliance with accounting and cash-handling protocols.
• Sales & Reporting: Track and report group/private dining sales. Assist in menu planning, pricing, and cost tracking.
• Compliance & Standards: Ensure team compliance with Responsible Vendor training and legal requirements.
• General Duties: Greet and assist guests, anticipate needs, resolve complaints professionally, and support overall restaurant operations.

Skills

Guest relations

Leadership

Service execution

Menu pricing

Cost tracking

Tools

Tock

Delphi

POS systems

Reservations software

Job description

Ithaka Hospitality Partners in Auburn, AL seeks a Restaurant Supervisor to lead reservations, private dining, and guest services while collaborating with leadership, students, and staff. You will focus on service excellence, training, and smooth dining room operations.

The role emphasizes managing reservations systems, coordinating private events, and ensuring compliance with standards. Nights, weekends, and holidays required; CPR certification preferred.