Restaurant Operations Director

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

Hyatt Hotels Corporation seeks a hands-on Food & Beverage leader to oversee the Outlet operation in the United States. You will drive brand standards, supervise service teams, and coordinate with chefs and housekeeping to maintain top guest experiences.

You will monitor product quality, lead inspections, manage inventories, and ensure profitable operations while upholding Hyatt’s values and guest-centric service. This role requires strong leadership and a commitment to hospitality excellence.

Responsibilities

• Ensures that minimum brand standards have been implemented.
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
• Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
• Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
• Frequently verifies that only fresh products are used in food and beverage preparation.
• Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Liaises with the Kitchen and Beverage Department on daily operations and quality control.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
• Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
• Assists in the preparation of the Annual Business Plan for Food and Beverage.
• Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate.

Job description

Hyatt Hotels Corporation seeks a hands-on Food & Beverage leader to oversee the Outlet operation in the United States. You will drive brand standards, supervise service teams, and coordinate with chefs and housekeeping to maintain top guest experiences.

You will monitor product quality, lead inspections, manage inventories, and ensure profitable operations while upholding Hyatt’s values and guest-centric service. This role requires strong leadership and a commitment to hospitality excellence.