Assistant Director of Operations - Food & Beverage

Hyatt Hotels Corporation; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Free & discounted room rates

Paid vacation and sick days

Tuition reimbursement

Employee stock purchase plan

Job summary

Hyatt Hotels Corporation in Jacksonville, FL seeks an Assistant Director of Operations-Food & Beverage to oversee the hotel's food and beverage outlets, partner with Sales & Marketing, and lead the F&B team in providing exceptional guest experiences.

Role involves long- and short-term strategic planning with hotel leadership, budgeting, staff development, and ensuring compliance with health regulations and Hyatt standards. 4+ years of progressive F&B management experience preferred.

Qualifications

• Progressive hotel F&B management experience of 4+ years.
• Strong leadership and communication skills.
• Experience with budgeting and operating within health standards.
• Proficiency in Microsoft Word and Excel.
• Ability to coach staff and ensure guest satisfaction.

Responsibilities

• Oversee front and back-of-house hotel outlet operations.
• Develop and manage budgets and concepts.
• Coordinate with culinary leaders for menu rotations and staff training.
• Lead payroll, forecasting, inventory, and F&B reporting.
• Ensure guest service standards and resolve complaints.
• Secure compliance with health regulations and Hyatt standards.
• Mentor and coach staff to reflect Hyatt service.

Skills

Leadership

Budget management

Staff development

Customer service

Operations management

Communication

Problem solving

Education

Degree in Hotel or Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Job description

At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

The Assistant Director of Operations-Food & Beverage will directly oversee the hotel's food and beverage outlet operations, including Shor, Tavern, Market, River Breeze Pool Bar, and Market Delivery operations. This position will work directly with the Sales & Marketing Teams in promoting the hotel's food & beverage outlets through promotions as well as seasonal and special offerings. This role will report directly to the Director of Operations, and must be able to effectively lead the hotel's Food and Beverage operations in the absence of the Director of Operations.

This role will be involved in both long term and short term strategic planning with senior hotel leadership to enhance the guest experience, drive financial performance, creatively train and develop world class talent, and evaluate current hotel practices for overall efficiency.

Duties Include:

• Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
• Develop and recommend the budget, concepts and objectives and manage within those approved plans
• Partner with hotel's Culinary leaders to provide successful menu rotations and staff education
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of employees and management staff
• Hire, train, empower, coach and counsel staff; conduct performance and salary reviews
• Direct the implementation of payroll, reports, forecasts, inventory and budget for food & beverage operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills

Benefits Include:

• Medical, Prescription, Dental, and Vision Insurance (after 30 days)
• 401(k) with Company Match
• Free & Discounted Room Rates
• Paid Vacation, Sick Days, New Child leave
• Complimentary Meal
• Global Career Opportunities & Growth
• Tuition Reimbursement
• Employee Stock Purchase Plan

Qualifications

• Degree in Hotel or Hospitality Management preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts Candidate must have a thorough knowledge of beverage operations, including wine/spirits selection and pairings, local trends, and craft cocktails