Restaurant Office Administrator

Cooper's Hawk; Madison (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Cooper's Hawk is seeking a Restaurant Office Administrator to manage essential office functions and coordinate private events. The ideal candidate will possess strong organizational and communication skills, work closely with the General Manager, and ensure exceptional service delivery. This role offers a variety of benefits including dining discounts, health insurance, and a retirement plan.

Benefits

50% Dining and Carryout Discount

40% Retail Wine Discount

20% Retail and Private Events Discount

Monthly Complimentary Wine Tasting for Two

Health and Dental Insurance

401(k) Retirement Savings Plan

Paid Time Off

Employee Assistance Program

Employee Referral Bonus Program

Milestones Recognition Program

Qualifications

• Six months supervisory experience required.
• One year of event planning experience preferred.
• Proactive, organized, and deadline-oriented.

Responsibilities

• Manage back-office procedures and administrative systems.
• Coordinate event timelines and manage bookings.
• Assist guests via phone and handle reservations.

Skills

Excellent communication skills

Analytical and problem-solving skills

Organizational skills

Interpersonal skills

Education

ServSafe certification

State/local licensing (preferred)

Tools

Microsoft Office

Job description

As the Restaurant Office Administrator, you will handle a broad range of office administration activities as well as private events. Collaborating with the General Manager and Restaurant Support Center, you will support and execute administrative, clerical, and financial tasks, including invoicing, mail distribution, guest relations, and HR duties. You will also coordinate private events, working closely with team members to deliver exceptional guest service.

What You'll Get

• Incredible Discounts:

Monthly Dining Allowance

• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Health Savings Account
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal, and financial counseling.
• Everyday Benefits Program including insurance coverage (pet, life, auto, home/property) and employee discounts
• Employee Referral Bonus Program
• Milestones Recognition Program
• Participation in a Team Member Development program with potential $20,000 cash incentive for GMs and EKMs
• Annual Destination Conference for leadership

What You'll Do

• Manage back-office procedures and administrative systems
• Track and manage marketing collateral, supplies, and uniform inventory
• Oversee gratuity systems and cash reconciliation
• Prepare and process invoices using the Compeat system
• Handle vacation requests and payroll-related matters
• Manage Wine Club Membership data entry
• Assist guests via phone and reservation system
• Support team members with policy, payroll, and benefits inquiries
• Work closely with management to ensure policy compliance
• Assist with hiring processes and onboarding
• Monitor health and safety certifications
• Maintain organized, clean, and secure back-office areas
• Manage event bookings using Tripleseat and Eventbrite, ensuring accuracy and proper setup
• Coordinate event timelines, appointments, and post-event follow-up
• Oversee inventory and financial reconciliation for events
• Represent Cooper's Hawk values and foster a positive work environment

What You'll Need

• Alignment with Cooper's Hawk values
• Six months supervisory experience
• One year of event planning experience
• Proactive, organized, and deadline-oriented
• Excellent communication skills
• Ability to prioritize and multitask effectively
• Team-oriented with high guest service standards
• Enthusiasm for event management and working with people
• Analytical and problem-solving skills
• Proficiency in Microsoft Office
• Preferred certifications: ServSafe, state/local licensing
• Ability to work up to 40 hours/week in various shifts
• Strong communication, organizational, and system management skills

Note: Salaries and wages may vary and are not guaranteed to match those posted.

Cooper's Hawk is an equal opportunity employer. We provide accommodations during the hiring process and consider all qualified applicants regardless of protected characteristics.

The above description is a general overview and not exhaustive of all responsibilities or benefits. Some benefits may have eligibility requirements.

About Us

Cooper's Hawk Winery & Restaurants aims to bring the Napa Valley experience nationwide, combining an elegant tasting room with a casual restaurant and scratch kitchen. Our wines have received numerous awards, and we are the Official Wines of the Screen Actors Guild Awards. We believe in the power of food and wine to foster community and strive to democratize the good life through our extensive wine club membership.