Restaurant Office Administrator

Cooper's Hawk Winery and Restaurants; Greensboro (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Cooper's Hawk Winery and Restaurants is seeking a Restaurant Office Administrator to manage office administration and private events. This role involves supporting the General Manager with clerical and financial tasks, ensuring excellent guest service, and maintaining professional standards. The ideal candidate will have supervisory experience and strong organizational skills.

Benefits

Incredible Discounts including Monthly Dining Allowance

Comprehensive health insurance plans

Company Matching 401(k) Retirement Savings Plan

Paid Parental Leave

Employee discounts on various insurance coverages

Qualifications

• At least six months of supervisory experience.
• One year of event planning experience.
• Ability to manage multiple priorities.

Responsibilities

• Oversee back-office procedures and administrative systems.
• Manage event booking systems and coordinate event timelines.
• Assist with hiring processes and onboarding.

Skills

Communication

Problem-Solving

Organizational Skills

Teamwork

Adaptability

Education

ServSafe Certification

Relevant Licensing

Tools

Microsoft Office

Job description

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As the Restaurant Office Administrator, you will handle a broad range of office administration activities and private events. You will partner with the General Manager and Restaurant Support Center to support and execute administrative, clerical, and financial tasks such as invoicing, mail distribution, guest relations, and HR duties. You will also coordinate private events, working closely with team members to provide excellent guest service.

What You’ll Get

• Incredible Discounts including Monthly Dining Allowance, 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events.
• Monthly Complimentary Wine Tasting for Two.
• Comprehensive health insurance plans, including Medical, Prescription, Dental, Vision, Telemedicine, and Wellness programs.
• Company Matching 401(k) Retirement Savings Plan.
• Flexible Savings Accounts for Health and Dependent Care.
• Health Savings Account, Long-Term Disability, Voluntary Short-Term Disability, and Life Insurance options.
• Paid Parental Leave, Competitive Pay with Incentives, Paid Time Off, Employee Assistance and Relief Programs.
• Employee discounts on various insurance coverages and goods/services, referral bonuses, recognition programs, and development opportunities.

What You’ll Do

• Oversee back-office procedures and administrative systems.
• Manage marketing collateral, office supplies, and inventory.
• Handle gratuity systems, cash reconciliation, and invoice processing.
• Assist with payroll, vacation requests, and Wine Club data entry.
• Support guest interactions and partner with management to ensure policy adherence.
• Assist with hiring processes and onboarding, track certifications, and maintain organization and security.
• Manage event booking systems (Tripleseat, Eventbrite), coordinate event timelines, and oversee event setup and finances.
• Represent the company's values and maintain a professional environment.

What You’ll Need

• Alignment with Cooper’s Hawk values and at least six months of supervisory experience.
• Cash handling and one year of event planning experience.
• Self-motivated, excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities, work up to 40 hours/week, and proficiency in Microsoft Office.
• Preferred certifications include ServSafe and relevant licensing.

Key Competencies

• Effective communication, disciplined behavior, teamwork, system management, planning, guest focus, and adaptability.

Cooper’s Hawk is an equal opportunity employer committed to diversity and inclusion, offering reasonable accommodations during employment processes.

The above details describe the general responsibilities and qualifications and are not exhaustive. Benefits eligibility varies.

About Us

Cooper's Hawk Winery & Restaurants aims to bring the Napa Valley experience nationwide, combining elegant tasting rooms with casual dining and award-winning wines. We believe in fostering community through food and wine, with the largest wine club membership in the world.