Office Administrator

Surface Experts of Central Tampa; Tampa (FL); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in hard surface repairs is seeking an Office Administration Manager to join their team in Tampa. The role includes managing operations, ensuring excellent customer service, and supporting field technicians. This position offers flexible work-from-home options and opportunities for career advancement.

Benefits

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills for working with clients and staff.
• Calm and professional demeanor with a can-do attitude.

Responsibilities

• Manage business operations including invoicing and accounts receivable.
• Schedule service appointments and manage the calendar for technicians.
• Engage with customers to manage expectations and maintain database.

Skills

Communication

Organizational skills

Attention to detail

Interpersonal skills

Multi-tasking

Education

High School Diploma

Associate Degree in Business

Tools

Microsoft Office

Job description

Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Do you get excited about growing with a new business? Do you value autonomy and yet thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life and in a business environment. At Surface Expects, we are the leading company in our industry for hard surface repairs.

We are seeking a qualified office Administration Manager to help us grow. This is a remote position that requires attention to detail and the ability to take ownership of your day-to-day responsibilities.

Responsibilities

· Work closely with the sales division, field technicians and support center.

· Manage calendar and schedule last-minute stops for field technicians.

· Manage business operations including invoicing, price adjustments, accounts receivable, expenses and compliance.

· Schedule repairs and service appointments with team members and clients.

· Answer phones and take detailed notes.

· Handle all files (electronic and paper)

· Send estimates and update accounts for the sales team.

· Track Add-Ons

· Ensure Repair Photos are uploaded to our software program.

· Join and actively participate in regularly scheduled meetings.

· Engage with customers and Surface Expects support center to manage expectations for delivery and follow-up.

· Maintain Customer Database

· Develop and maintain reports and tools.

· Maintain Company auto fleet for maintenance, repairs, insurance and more.

· Places a high importance on customer relations and service.

· Willing to consistently update job knowledge by participating in educational opportunities, publications, and maintaining personal networks.

Required Skills & Qualifications

· Excellent verbal and written communication.

· Computer and software savvy included Microsoft Office.

· Strong interpersonal skills working with clients and staff.

· Organizational skills and the ability to multi-task.

· Calm, professional demeanor with a can-do attitude.

· Attention to detail and pride of ownership.

· Previous experience required.

· High School Diploma or equivalent. An associate degree in business preferred.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.