Restaurant Manager - Nashville, TN

Church's Texas Chicken; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Restaurant Manager to lead their Nashville location. This role focuses on delivering a high-quality dining experience while achieving sales goals and managing budgets. The ideal candidate will foster a positive work environment, engage team members, and ensure compliance with all regulations. With a commitment to exceptional service and team development, this position offers a dynamic opportunity for growth in a fast-paced setting. If you thrive on creating memorable experiences and leading a team to success, this is the perfect opportunity for you.

Qualifications

• 1+ year of supervisory experience in the restaurant industry is required.
• Must have a high school diploma or GED.

Responsibilities

• Create a positive work environment and exceed guest expectations.
• Manage budgets and ensure compliance with laws and company policies.

Skills

Supervisory Experience

Interpersonal Skills

Conflict Resolution

Basic Computer Skills

Knowledge of Restaurant Policies

Customer Satisfaction Improvement

Education

High School Diploma or GED

Job description

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Reports To (Title):

Market Leader

Department:

Field Operations

Job Summary:

The Church's Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.
• The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location, sales volume, and geographic factors.

Key Duties/Responsibilities

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow-up with guests to obtain feedback and identify improvement opportunities.
• Assist and resolve all guest complaints in person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Ensure all incoming calls are handled promptly, courteously, and professionally.
• Conduct regular training with team members and provide feedback.
• Work with direct reports to cross-train and develop new skills.
• Create a positive work environment where team members strive to do their best, are rewarded, and have fun.
• Ensure compliance with laws, regulations, and ordinances, maintaining a clean and safe restaurant.
• Manage budgets and make necessary adjustments.
• Ensure adherence to labor laws and company policies.
• Maintain inventory and ensure accessibility and organization.
• Oversee routine maintenance and repairs on equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Complete all required training successfully and pass applicable tests.

Position Qualifications/Functional Skills

• Valid driver's license and proof of insurance.
• Availability to work 50-55 hours per week, including weekends.
• Knowledge of restaurant policies, practices, and HR procedures.
• Understanding of labor cost reporting, operating statements, and business reporting.
• Excellent interpersonal skills and professionalism.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to develop employees and improve customer satisfaction.
• Experience in recruiting, interviewing, supervising, and conflict resolution.
• Ability to create a positive work environment.

If you're hungry for a fun, fast-paced career with opportunities, join us. At Church's, we serve real comfort food that makes a difference. For over 60 years, our restaurant has been a place where hardworking people can succeed by serving others.

Church's Chicken is an equal opportunity employer, making hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.