Restaurant Manager: Lead Teams, Drive Guest Experience

Dunkin' Donuts; Dallas (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Meal discounts

Health insurance

Paid vacation

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Restaurant Manager to oversee store operations, recruit and develop the team, and drive sales and profitability while ensuring quality service and cleanliness. The role requires leadership, communication, and a focus on guest satisfaction.

The Manager will supervise a store team, manage scheduling, training, purchasing, and maintenance, and be accountable for the store's P&L.

Qualifications

• Must be able to fluently speak/read English.
• Restaurant, retail, or supervisory experience required.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).

Responsibilities

• Lead operational excellence and 100% guest satisfaction.
• Oversee recruitment, development, and scheduling of store team.
• Manage purchasing, scheduling, sales, training and facilities maintenance.
• Coach and manage staff including shift leaders and/or an Assistant Manager.

Skills

English fluency

Math & writing skills

Restaurant supervision

Guest focus

Problem solving

Team building

Job description

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Restaurant Manager to oversee store operations, recruit and develop the team, and drive sales and profitability while ensuring quality service and cleanliness. The role requires leadership, communication, and a focus on guest satisfaction.

The Manager will supervise a store team, manage scheduling, training, purchasing, and maintenance, and be accountable for the store's P&L.