Restaurant Manager: Lead Ops & Guest Experience (Bonus)

The Post Oak; Rockwall (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts

Health plans

Dental

Vision

Life insurance

Short term disability

401(k)

Paid time off

Monthly discretionary bonus

Job summary

The Post Oak in Rockwall, TX is seeking a seasoned restaurant leader to oversee operations in a high-volume, full-service dining environment. You will focus on driving sales while controlling costs and maintaining quality and service standards.

You will partner with the General Manager on financial reporting, scheduling, and staff development, ensuring a professional image and exceptional guest experiences across all shifts.

Qualifications

• 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews.

Skills

Senior management experience

Front of house knowledge

Interpersonal skills

Conflict resolution

Work ethic

Job description

The Post Oak in Rockwall, TX is seeking a seasoned restaurant leader to oversee operations in a high-volume, full-service dining environment. You will focus on driving sales while controlling costs and maintaining quality and service standards.

You will partner with the General Manager on financial reporting, scheduling, and staff development, ensuring a professional image and exceptional guest experiences across all shifts.