Senior Service Manager - High-Volume Restaurant Lead (Bonus)

The Post Oak; Tyler (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus potential

Health benefit plans

401(k)

Dining/retail discounts

Job summary

The Post Oak in Tyler, TX is seeking an experienced General Manager for a high-volume, full-service dining operation. You will lead front-of-house and back-of-house teams, manage schedules, control costs, and uphold brand standards to drive guest satisfaction and profitability.

Ideal candidates bring 2+ years of senior management in full-service restaurants, strong financial acumen, and outstanding interpersonal skills.

Qualifications

• 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs across food, beverage, supply, utility, and labor costs.
• Assist the General Manager in ensuring financial (invoices, reporting) and payroll-related duties are completed accurately and on time.
• Maintain a professional restaurant image, including cleanliness and appearance standards.
• Ensure positive guest service and resolve complaints to turn guests into return customers.
• Manage shifts, scheduling, and planning while ensuring high quality of food and service.
• Provide direction and develop employees through feedback and performance reviews.

Skills

Senior management experience

Front of house knowledge

Interpersonal skills

Conflict resolution

Job description

The Post Oak in Tyler, TX is seeking an experienced General Manager for a high-volume, full-service dining operation. You will lead front-of-house and back-of-house teams, manage schedules, control costs, and uphold brand standards to drive guest satisfaction and profitability.

Ideal candidates bring 2+ years of senior management in full-service restaurants, strong financial acumen, and outstanding interpersonal skills.