Restaurant Manager: Lead Ops & Guest Experience

Dunkin'; Newark (OH); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Bonus eligibility

Flexible scheduling

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development and advancement

Job summary

Dunkin' in Newark, OH is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality to lead daily operations, develop a high-performing team, drive sales, and deliver exceptional guest experiences.

This role requires scheduling, inventory management, and familiarity with CrunchTime or HotSchedules. You will hire, train, and coach staff, maintain standards, and partner with store leadership to ensure smooth operations while managing costs.

Qualifications

• 2+ years of experience leading teams in restaurant, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience hiring, training, and developing employees.
• Experience with scheduling and inventory management.
• Strong customer service and problem-solving skills.
• Ability to manage daily operations in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and maintain company standards.
• Drive sales while managing labor, inventory, and operating costs.
• Create employee schedules and monitor staffing needs.
• Manage inventory, invoices, and back-office processes.
• Maintain a clean, safe, and welcoming environment.
• Resolve guest and employee concerns professionally.
• Partner with retail and store leadership to ensure smooth operations.

Skills

Leadership

Coaching

Communication

Hiring & Training

Scheduling

Inventory management

Customer service

Problem-solving

Tools

CrunchTime

HotSchedules

Job description

Dunkin' in Newark, OH is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality to lead daily operations, develop a high-performing team, drive sales, and deliver exceptional guest experiences.

This role requires scheduling, inventory management, and familiarity with CrunchTime or HotSchedules. You will hire, train, and coach staff, maintain standards, and partner with store leadership to ensure smooth operations while managing costs.