Restaurant Manager - Lead Team, Drive Guest Experience

Dunkin'; Hatfield Borough (Montgomery County); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development and advancement

Employee referral bonuses

Recognition programs

Bonus eligibility

Flexible scheduling

Job summary

Dunkin' in the United States is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality to lead daily operations, develop a high-performing team, drive sales, and deliver exceptional guest experiences.

You will manage scheduling, inventory, and back-office processes, partner with store leadership to ensure smooth operations, and maintain a clean, welcoming environment while controlling labor costs.

Qualifications

• 2+ years of experience leading teams in restaurant, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience hiring, training, and developing employees.
• Experience with scheduling and inventory management.
• Ability to manage daily operations in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and uphold company standards.
• Drive sales while managing labor, inventory, and operating costs.
• Create employee schedules and monitor staffing needs.
• Maintain inventory, invoices, and back-office processes.
• Maintain a clean, safe, and welcoming environment.
• Resolve guest and employee concerns professionally.

Skills

Leadership

Scheduling

Inventory management

Guest service

Hiring & training

Communication

Problem-solving

Tools

CrunchTime

HotSchedules

Job description

Dunkin' in the United States is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality to lead daily operations, develop a high-performing team, drive sales, and deliver exceptional guest experiences.

You will manage scheduling, inventory, and back-office processes, partner with store leadership to ensure smooth operations, and maintain a clean, welcoming environment while controlling labor costs.