Restaurant Manager: Growth & Guest Experience Lead

Dunkin' | Placido/Faulkner Network; Chatham (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Vacation time

Health and Dental Insurance

Free meals and drinks while you work

Growth opportunities

Job summary

Dunkin' Placido/Faulkner Network in Massachusetts seeks hard-working individuals passionate about serving guests and delivering great product quality. Join a fast-paced team focused on customer service, staff development, and adherence to safety and brand standards.

You will hire, train, and coach team members, ensure shifts are staffed for peak service, and uphold sanitation guidelines while implementing production and service standards.

Qualifications

• Customer service and team development focus.
• Experience hiring, training, and developing employees.
• Create and maintain a guest-first culture in the restaurant.
• Ensure safety, food safety, and sanitation guidelines compliance.
• Adhere to brand standards and systems.
• Prepare action plans and implement production, productivity, quality and guest service standards.
• Control costs to maximize profitability.
• Execute in-restaurant marketing promotions and new product rollouts.
• Set sales goals and track results.

Responsibilities

• Maintain a customer service focus, passion for results, and a desire to develop a great team.
• Hire, train and develop employees, communicating job expectations and providing feedback.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Customer service

Team leadership

Hiring & training

Guest-first culture

Food safety compliance

Brand standards

Sales goals tracking

Cost control

Job description

Dunkin' Placido/Faulkner Network in Massachusetts seeks hard-working individuals passionate about serving guests and delivering great product quality. Join a fast-paced team focused on customer service, staff development, and adherence to safety and brand standards.

You will hire, train, and coach team members, ensure shifts are staffed for peak service, and uphold sanitation guidelines while implementing production and service standards.