Restaurant Manager - Gatlinburg

Smoky Mountain Brewery; Gatlinburg (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Smoky Mountain Brewery, Sevier County, TN, is seeking a Manager to lead our Gatlinburg-area restaurants. The role emphasizes guest service, strong communication, and a hands-on leadership style to uphold hospitality standards.

You will work with the Management Team to recruit, train, and develop FOH/BOH staff, manage budgets and safety, and drive guest satisfaction and loyalty through operational excellence and teamwork.

Qualifications

• 2-5 years of Casual Dining, Upscale Casual Dining or Fine Dining Experience.
• Strong leader with a positive attitude, enthusiasm and a passion for Hospitality.
• Excellent communication skills and a strong attention to detail.
• Outstanding leadership skills with the ability to effectively communicate, train and develop your team.

Responsibilities

• Establishes Guest Service and satisfaction as a priority through personal example
• Oversees the plate-to-plate Quality of our food
• Assist management with recruiting, retaining, training and developing FOH/BOH staff delivering hospitality
• Assist management in executing plans to improve guest experience and loyalty
• Assist management in achieving budgets, goals and objectives
• Assist management in community involvement programs and marketing efforts
• Support profitability by managing cost of goods and labor in BOH areas
• Help control operating expenses like utilities and small-wares
• Ensure safe work practices and address safety hazards
• Ensure daily paperwork (sheets, payroll, POs, deposits, forms) is accurate and timely

Skills

Leadership

Communication

Hospitality

Detail-oriented

Staff development

Job description

Smoky Mountain Brewery is looking for a Manager for their Sevier County locations!

A Manager is a leader who plays an important role in the support and decision making for our restaurants. This individual is organized and displays excellent communication skills.

Primary Responsibilities:

• Establishes Guest Service and satisfaction as a priority through personal example
• Oversees the plate-to-plate Quality of our food
• Assist the Management Team with recruiting, retaining, training and developing both FOH/BOH staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the Guest
• Assist Management Team in executing all plans to improve Guests' restaurant experience and increase Guest loyalty
• Assist the Management Team in achieving targeted budgets, goals and objectives
• Assist the Management Team in community involvement programs and marketing runs
• Assist the Management Team to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity - guidelines without compromise - especially in all BOH areas
• Assist Management Team in controlling other direct operating expenses such as utilities, small-wares, etc., to minimize expense without adversely affecting operations
• Manage others work safely by being alert and taking action regarding safety hazards
• Ensure that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, bank deposits, employment-related forms, etc.

Requirements:

• 2-5 years of Casual Dining, Upscale Casual Dining or Fine Dining Experience
• Strong leader with a positive attitude, enthusiasm and a passion for Hospitality
• Excellent communication skills and a strong attention to detail
• Outstanding leadership skills with the ability to effectively communicate, train and develop your team